Customer Testimonials
Kyle in sales is Great! Very helpful, knowledgeable, patient, & has answers to all questions. A friendly no pressure experience, I will definitely work with him in the future. Fair price, & friendly dealership, not charging + $ markup over MSRP. Thank you
This past month I needed to look for a new car. I was not looking forward to the experience. The first place I went was here. Kyle helped me out. He took time to sit with me and discuss multiple options and wasn't your typical salesperson. I really appreciated how he worked with me. Unfortunately, I purchased a new car somewhere else only because they do not carry that specific new car brand. If I had my choice I would have loved to have purchased from him. I highly recommend going to see Kyle. He will take the time ...
This is the first dealership that I actually felt like the people there were looking out for my best interest. They worked hard to get me the best deal I could and did not push anything I didn’t need. They take care in their work and after this experience I will only be buying cars through them.
Dealership staff was friendly, courteous, and service was done promptly. Shuttle driver was awesome. I had a great 1st experience. Glad I chose Duane Lane Chevrolet for my service requirements.
Great experience with a new Tahoe purchase
Incredible sales staff, Chris Brookhyser was the most knowledgeable salesman I’ve had the pleasure of working with. He had the answer to every question I had about the vehicle.
Clean, very welcoming, staff is all super friendly. Very satisfied with services provided by this dealership.
Service was quick staff was very polite had some scuff marks on the front of my car that it didn't have before I was able to get them out not sure how that happened
(Translated by Google) Already (Original) Na
you all found and fix the problem in a timely manner. It was expensive but I really didn't have a chose.
I arrived on 10/27 around 0800 in desperate need of a headlight replacement, and talked with the gentlemen on duty. They informed me that it would be a a few hours but gave me a card with instructions to call in a few hours and they would see what they could do. I ran errands and called around 1100. Jason Lerien told me there were 2 oil changes ahead and that it would be 45 min. to an hour. I showed up at 1135 (a little early). I was told be the other gentlemen that it would be hours. I stated that I had just talked ...
great people, they will take the time to explain everything to you. no pressure to buy! thank you
Jason is excellent to work with!!
Everyone is busy taking care of business... and that's a good sign.
Excellent service on my vehicle and helpful, friendly staff. Thank you!
GOOD!!! One of the only dealers honest ,I Higley recommend James the manger and his expert TEAM!!! I bought cars here and if something went wrong James always makes it right if He can. TY Van Brocklin
It took a while, wasn't cheap, check engine light came on 40 mins later. Was kept up to date on everything happening. 8/10
Great Vehicle selection, outstanding friendly customer service. Very Fair prices.
This is our normal dealership to deal with all GM’s oil changes and repairs. Everyone’s super nice, it’s affordable, it gets done correctly. If there’s an issue they fix it no questions asked.
Salesperson kept me informed of the cars coming in until I found one that was satisfactory. Finance found me a great rate.
Good service
Super Happy with our service and financial Help. Conrad A Neumann Helped us get a great Deal and made our purchase 100% Great 👍 Team was 100% we will be purchasing more from here.
Jason and the rest of the crew did an excellent job on the air bag recall.
No question in my mind Dwayne Lane Arlington Chevrolet deserves 5 stars. This was my first time buying a car and i could not have asked for a better experience. From the time I first contacted Dwayne Lane with interest in buying a car, to having a routine pre-road trip inspection, the service and care has blown me away. The salesmen were very welcoming, courteous, and informative. As a first time car buyer, I didn't know all of the specific questions to ask and the salesmen were very open and forthcoming about offering answers to common questions that I didn'...
Before retirement, one of my jobs was working in advertising & Customer Service ... so I confess I'm a 'jaded person' when it comes to sales. What an incredible experience! Our Rep Riley Neumann was INCREDIBLE. DAYS of graciously answering our million questions online, in text & on the phone (we were calling from Canada). ~ What totally sold us on this dealership was Riley's Colour Board of Fame ... pictures that customer kids had done for him. With a display like that in a business ... the company had to have a heart, & Riley proved it. The car we bought ...
Amazing people! No pressure sales and honest employees
I want to say Tom W. did a great job accommodating to get my truck in for service in a emergency situation. Had a coil pack fail on the #4 cylinder which rendered the truck non operational. He told me they were about a week out for service but would do whatever he could to try to get it done. To my surprise he was able to get my truck back to me the same day! Awesome Job!
Needed a oil change, they got me in right away , I asked how I can use my Chevrolet points , they jumped right on it , that helped alot to pay for my oil change , thank you all very much
Steve was very helpful and I would ask for him the next time I need service. Thanks for providing a shuttle service to take me to and from Port Susan,
Easy, quick, had the car I wanted at a great price.
had a problem with a oil drip and they cleaned it up . Also my anti theft light came on and it wouldn't start and Jason and his team magically fixed the problem. Thanks to him and his crew.
The service was great!
Surprisingly, great selection for dealerships being sold out right now
Andrew Smith gave us great customer service and Susan was extremely helpful with the paperwork... over excellent job. Shiut to Matt also
Service greeting with Tom was perfect. Couldn't ask for anything better. He was able to check me in timely. Provided an ETA and made sure all issues were being addressed. The service dept. provided fast efficient service. Work was completed sooner than expected.
Great customer service from people I met onsite.. Salesman that I spoke on the phone prior to coming did talk way too much, and didn't provide much useful info other than being annoying... Good thing he was out of office when I came in.. lol. Saved me like 1 hour I bet, listening to him.
Couldn't be more pleased with ordering a new truck from Riley here. He made it sooo easy for me. Super pleased with the entire process so far. Highly recommend going here and talking to him. Thx
My experience was 100% good! The service was fast, thorough and was reasonably price.
Drew, James and everyone were so nice and they helped me make sure my purchase was just right. I sent the quote on the build to 3 dealerships, Drew called first, the second called a week later, basically told me it was impossible to get this car and then continued to try to sell me used versions of the make and model I wanted but not with the bells and whistles I wanted and the third never contacted me. Not impossible because she's parked right out front. Thanks Drew, James and team. Early bird gets the worm.
On Saturday, April 04, 2022, I bought 2022 Chevrolet Bolt EUV. Excellent Service by Riley A. Neuman and Team. Recommended.
This service department is wonderful to deal with! Jason kept me informed about my car and Spencer was terrific taking me home after drop off and picking me up to get me back to pick up my car.
Tom helped get my custom truck to the right mechanic for work, rear end no longer leaks. Thanks!
I have been coming to your dealership for many years. I can't say I've ever been disappointed. The staff is always friendly and professional. I did see several faces that were new to me this time. Thank You and keep up the good work,
You want your vehicle fixed correctly the first time. There are closer Chevy dealerships, but I go the extra mile to have my truck serviced here.
My experience is quite delightful state-of-the-art vending machines free water and a lot of smiles.😁
They sell cars and stuff
It was great to get my rig back to be serviced quickly and I was out of there and off to work in less time than initially quoted! The staff is friendly and hospitable.
Ease of appointment. Clearly explained issue and fixed. In and out in an hour
Best
Great, very helpful
It was pleasant. I came in for a lube oil and filter.
Customer service I received was excellent, friendly caring staff.
The staff in the service was wonderful, thank you for your help Steve.
We had the easiest and stress free car purchasing experience at Dwayne Chevrolet! Hands down excellent service in each department! We traded in our suv for a really nice pick up and we’re treated top notch! We had Riley as a sales associate and he is a gem! He made sure everything was perfect for us right down to the last detail! We are grateful!!
No wait and no appointment. Very friendly and fast.
Honestly I've never been treated better from a Dealership. The salesman Riley N. And the Manager James K. Have treated me like there number 1 priority. Many issues had presented themselves with my new Car Order. However even though frustrating at times during a long wait time, and some unfortunate mishaps during shipping, they ensured everything was corrected 100%. I can't speak highly enough about these gentlemen. So much to the point where I've decided to make them my only dealership of choice. And reccomend them to all my friends and family. Couldn't be more grateful for these ...
This was our third dealership car but only the second car we bought from Dwayne Lanes. Our only regret was we didn't buy all three from Dwayne Lanes. This time, just like the first, your team took the time to learn why we were looking for a car as well as what we needed in that car. Then you found the car and made it work within our budget. James and Conrad we are so appreciative and we are very very happy.
Warm waiting room on a cold day! Indoor drop off of vehicle is a nice perk as well.
Always helpful and accommodating
Great salesman. I dealt with Robert. There was a slight hiccup with the scheduled maintenance being done on the vehicle I purchased. The manager got in contact with me and made everything right. Great communication and customer service.
Salesman Robert was great to deal with. There was a slight miscommunication with the maintenance scheduled to be done on the truck I purchased. The manager made contact with me and we got everything worked out. This is a great dealership that I will recommend to others and I look forward to dealing with them again if I purchase other vehicles in the future.
Jason in the service department was amazing. He did a great job! Working tirelessly and while short staffed and way behind. We really appreciate the quick service
Prompt and courteous service, clean facilities
Good service. Bring back the courtesy car wash and loaner car please.
Friendly, efficient, and a pleasant place to wait.
Fast, easy, nice folks.
Thank you for how I take care of my truck. It meant a lot to here that from the person I delt with
Great experiences here so far in the service department. Jason has been great to work with.
Always friendly, communicates well and hears my needs as a customer. Always communicates when something is important or necessary.
Steve was very helpful and Jeff the man that drove me home and picked me up was very pleasant to talk with . all in all a very good experience
Service department employees are processional, courteous and keeps customers informed on the status of their car, enjoyed the visit.
I haven't been there for over 2 years. Update: I just had my 2004 Duramax serviced. Had tons of work done Steve H was my service writer. Amazing job from everyone there. Tons of work done. Very happy with everything. They rebuilt my front-end, serviced all the fluids, repair lugs, door latches, shift linkage and some other sensors. Truck runs much better and handles like new again. Everyone there was very helpful and accommodating. Service Department is awesome. "You get what you pay for" and I got a whole lot.
Excellent service, prices and the friendliest, kindest people you could ask for.
Service writer was friendly and professional and listen too me
I work there
Thanks for the help on checking my ac on and getting it working.
Steve was amazing! Easy to deal with, friendly, and was great keeping me up the date with the progress of my vehicle
Very easy & thorough!
good
The experience was great. Good communication from star to finish.
I dropped in for an oil change and they got me in right away. Also rotated my tires and changed filters for me. Quick and efficient!
" I've purchased three cars from you guys. Kyle Norton has been my sales guy throughout and I just wanted to say, I am not the easiest customer and usually sales people rub me wrong, but Kyle has been awesome. He answers the phone and emails fast and he takes care of stuff right away. He is an excellent person. Marc and Kelli "
One of the best experiences I've had with a dealer. Go see Riley Neumann if you're in the market for a vehicle! He was super cool down to earth guy and answered all my questions (and I had a few). Got a great deal on a great car.
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