Customer Testimonials
Surprisingly, great selection for dealerships being sold out right now
Andrew Smith gave us great customer service and Susan was extremely helpful with the paperwork... over excellent job. Shiut to Matt also
Service greeting with Tom was perfect. Couldn't ask for anything better. He was able to check me in timely. Provided an ETA and made sure all issues were being addressed. The service dept. provided fast efficient service. Work was completed sooner than expected.
Great customer service from people I met onsite.. Salesman that I spoke on the phone prior to coming did talk way too much, and didn't provide much useful info other than being annoying... Good thing he was out of office when I came in.. lol. Saved me like 1 hour I bet, listening to him.
Couldn't be more pleased with ordering a new truck from Riley here. He made it sooo easy for me. Super pleased with the entire process so far. Highly recommend going here and talking to him. Thx
My experience was 100% good! The service was fast, thorough and was reasonably price.
Drew, James and everyone were so nice and they helped me make sure my purchase was just right. I sent the quote on the build to 3 dealerships, Drew called first, the second called a week later, basically told me it was impossible to get this car and then continued to try to sell me used versions of the make and model I wanted but not with the bells and whistles I wanted and the third never contacted me. Not impossible because she's parked right out front. Thanks Drew, James and team. Early bird gets the worm.
On Saturday, April 04, 2022, I bought 2022 Chevrolet Bolt EUV. Excellent Service by Riley A. Neuman and Team. Recommended.
This service department is wonderful to deal with! Jason kept me informed about my car and Spencer was terrific taking me home after drop off and picking me up to get me back to pick up my car.
Tom helped get my custom truck to the right mechanic for work, rear end no longer leaks. Thanks!
I have been coming to your dealership for many years. I can't say I've ever been disappointed. The staff is always friendly and professional. I did see several faces that were new to me this time. Thank You and keep up the good work,
You want your vehicle fixed correctly the first time. There are closer Chevy dealerships, but I go the extra mile to have my truck serviced here.
My experience is quite delightful state-of-the-art vending machines free water and a lot of smiles.😁
They sell cars and stuff
It was great to get my rig back to be serviced quickly and I was out of there and off to work in less time than initially quoted! The staff is friendly and hospitable.
Ease of appointment. Clearly explained issue and fixed. In and out in an hour
Best
Great, very helpful
It was pleasant. I came in for a lube oil and filter.
Customer service I received was excellent, friendly caring staff.
The staff in the service was wonderful, thank you for your help Steve.
We had the easiest and stress free car purchasing experience at Dwayne Chevrolet! Hands down excellent service in each department! We traded in our suv for a really nice pick up and we’re treated top notch! We had Riley as a sales associate and he is a gem! He made sure everything was perfect for us right down to the last detail! We are grateful!!
No wait and no appointment. Very friendly and fast.
Honestly I've never been treated better from a Dealership. The salesman Riley N. And the Manager James K. Have treated me like there number 1 priority. Many issues had presented themselves with my new Car Order. However even though frustrating at times during a long wait time, and some unfortunate mishaps during shipping, they ensured everything was corrected 100%. I can't speak highly enough about these gentlemen. So much to the point where I've decided to make them my only dealership of choice. And reccomend them to all my friends and family. Couldn't be more grateful for these ...
This was our third dealership car but only the second car we bought from Dwayne Lanes. Our only regret was we didn't buy all three from Dwayne Lanes. This time, just like the first, your team took the time to learn why we were looking for a car as well as what we needed in that car. Then you found the car and made it work within our budget. James and Conrad we are so appreciative and we are very very happy.
Warm waiting room on a cold day! Indoor drop off of vehicle is a nice perk as well.
Always helpful and accommodating
Great salesman. I dealt with Robert. There was a slight hiccup with the scheduled maintenance being done on the vehicle I purchased. The manager got in contact with me and made everything right. Great communication and customer service.
Salesman Robert was great to deal with. There was a slight miscommunication with the maintenance scheduled to be done on the truck I purchased. The manager made contact with me and we got everything worked out. This is a great dealership that I will recommend to others and I look forward to dealing with them again if I purchase other vehicles in the future.
Jason in the service department was amazing. He did a great job! Working tirelessly and while short staffed and way behind. We really appreciate the quick service
Prompt and courteous service, clean facilities
Good service. Bring back the courtesy car wash and loaner car please.
Friendly, efficient, and a pleasant place to wait.
Fast, easy, nice folks.
Thank you for how I take care of my truck. It meant a lot to here that from the person I delt with
Great experiences here so far in the service department. Jason has been great to work with.
Always friendly, communicates well and hears my needs as a customer. Always communicates when something is important or necessary.
Steve was very helpful and Jeff the man that drove me home and picked me up was very pleasant to talk with . all in all a very good experience
Service department employees are processional, courteous and keeps customers informed on the status of their car, enjoyed the visit.
Excellent service, prices and the friendliest, kindest people you could ask for.
Service writer was friendly and professional and listen too me
Great bunch of guys that work here thanks guys from Tim the truck man
I work there
Thanks for the help on checking my ac on and getting it working.
Steve was amazing! Easy to deal with, friendly, and was great keeping me up the date with the progress of my vehicle
Very easy & thorough!
good
The experience was great. Good communication from star to finish.
I dropped in for an oil change and they got me in right away. Also rotated my tires and changed filters for me. Quick and efficient!
Oil change, the very best service ever!
We have bought several vehicles over the yrs from Chris Brookhysher. He is the reason I bought this suv. I knew he was the best and I trusted him.
Look, i drive a Chevrolet, when you drive a computerized vehicle out of warranty dependent on the dealer to make that computer work again because you dared buy a remake part made in china thru auto zone & it freaked out the artifical intelligence, blowing up your ignition, you DONT give them 4 stars or less. You drop your car off, get a rental, come back, pay your $200, say thankyou, & give them 5 stars when google asks.
Nice team in service department.
The staff was friendly and helpful. Since I had to wait there for my servicing I was in the waiting area for an hour and a half. It was accommodating and comfortable with free tea and coffee, a sink to wash my hands before eating chips from the vending machine, and plenty of seating and side tables with a big tv. Good stuff.
My vehicle needed an oil change and a part ordered for a recall.
The place was very clean and the parts guy was awesome, he shared some great information, and cleared up the confusion about a dash cluster bulb issue I had.
polite professional, that is all you can ask
Usually an okay experience getting my oil changed here. They have quick service. They used to offer complimentary wash and vacuum but its paused during pandemic.
Robert Lund was a great guy to work with and is very personable. Go see him if you are looking for a car, truck or jeep.
Parts department was very helpful.
Excellent experience! Robert was kind and easy to work with. He knew the vehicle well that we were interested and answered all our questions. We could tell Dwayne lane cared about all their vehicles. They were all extremely clean and well maintained. I would highly recommend Robert with Dwayne lane!
We took our terrain in because there was grease on the side of my car. Did not know if we had a bad seal or what. They went above and beyond to show us that there was no leaks that would throw grease on my car. But they did tell us about the back brakes and they would have to be replaced so. The experience over all with Jason was professional. I do have to give a shout out to Robert he was the one that sold my car to us. He was kind and understanding and very pleasant to ...
Robert Lund helped us get into a new truck. He was absolutely amazing! Best car buying experience I have had. Thank you so much!!
They started on vehicle shortly after dropping it off and finished in a timely manner. Service advisor was very helpful.
As always a great service and good care of Clients
My son took his suburban in for repair and we had to deal with CarShield. Jason in the service center was awesome, being the go between with them. It took 3 weeks for Carshiled to make a decision, and Jason stayed on top of it. Great communication with my son. Thank you!
Good experience buying a used Tundra. I dealt with Drew in sales and he was great
It was such a pleasure to work with Matt Hughes in sales and Jacob in finance! This dealership happened to have the exact Alfa Romeo I had been eyeing for a while, so I called to schedule a test drive with Matt and was up there about 40 minutes later. Matt had the car ready when I arrived, and after 10 minutes of driving I knew I wanted to buy it. The entire process went so smoothly. I've purchased a handful of cars in the past 10 years and this was both the quickest and most enjoyable time I've had purchasing ...
I purchased a new Bolt EV from them and the experience couldn't have been better. I was very apprehensive about the learning curve, the cost and all the packages and options associated with this all-electric car. And Robert Lund and Chris set my mind at ease. It'll take awhile to fully explore all this car can do, but I'm confident I can call them with any question or problem that may arise. Not all Chevy dealerships are the same. This one definitely stands out as a winner!
Robert Lund was absolutely AMAZING! I definitely recommend him for anyone looking to purchase a vehicle. I was very specific in what I wanted and it took almost a month but Robert found my Diamond in the rough. Didn’t try to put me in something I didn’t want and we had an absolute blast together. I love my new vehicle and I will definitely be going back to him when I’m ready to buy again. Thank you so much Robert!
Friendly service department, they found my warranty info even though I didn't purchase from a Chevy dealer. The work was done in a timely manner.
On time in the door, ahead of time out the door 🙂
Wonderful people excellent to work with.
" I've purchased three cars from you guys. Kyle Norton has been my sales guy throughout and I just wanted to say, I am not the easiest customer and usually sales people rub me wrong, but Kyle has been awesome. He answers the phone and emails fast and he takes care of stuff right away. He is an excellent person. Marc and Kelli "
Excellent service
Friendly personnel, fast service and great waiting room.
Robert Lund is a phenomenal person to work with!
One of the best experiences I've had with a dealer. Go see Riley Neumann if you're in the market for a vehicle! He was super cool down to earth guy and answered all my questions (and I had a few). Got a great deal on a great car.
Nick did a really good job on taking care of my car when it went in for a oil change. i would recommend dwayne lanes for any services that you need. go in and ask for nick. he is real cute and he will help you out with anything.
I took my spark into Blade Chevrolet for the free oil change I told her that the interior light quit working. She told me that she would see about fixing the light. When I came back for the car it was ready and she said they didn't have time to check the light. The lady at the counter was polite but I felt like I was imposing on her time. I left there and drove down to Dwayne lanes Chevrolet in Arlington When the service manager came out and greeted me I told him about the light and he ...
Amazing service Norm, Eric, and Robin help make my dream of owning a new car a reality. Took the time to get me the best rate and best price I could. I will be back, Authenticity at its best!
They offer excellent hospitality, great customer service, and made me feel important in what I was looking for and made sure that my selection is what I wanted.
I was in a tight spot to find a replacement vehicle in a hurry and Dwayne Lane's came through without the high pitch sales pressure.My sales associate Joey Delvecchio along with the other team made the process seamless. I will certainly go back to them when I purchase my next one which I hope will be a new one. Thanks guys as you made a stressful situation smooth.
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