Customer Testimonials
Great Vehicle selection, outstanding friendly customer service. Very Fair prices.
This is our normal dealership to deal with all GM’s oil changes and repairs. Everyone’s super nice, it’s affordable, it gets done correctly. If there’s an issue they fix it no questions asked.
Very family-orientedPersonableCordialHappySincereAnd to the pointHope you guys are doing wellAlways a good place to do businessInTim the truck man
Salesperson kept me informed of the cars coming in until I found one that was satisfactory. Finance found me a great rate.
Good service
Super Happy with our service and financial Help. Conrad A Neumann Helped us get a great Deal and made our purchase 100% Great 👍 Team was 100% we will be purchasing more from here.
Jason and the rest of the crew did an excellent job on the air bag recall.
No question in my mind Dwayne Lane Arlington Chevrolet deserves 5 stars. This was my first time buying a car and i could not have asked for a better experience. From the time I first contacted Dwayne Lane with interest in buying a car, to having a routine pre-road trip inspection, the service and care has blown me away. The salesmen were very welcoming, courteous, and informative. As a first time car buyer, I didn't know all of the specific questions to ask and the salesmen were very open and forthcoming about offering answers to common questions that I didn'...
Before retirement, one of my jobs was working in advertising & Customer Service ... so I confess I'm a 'jaded person' when it comes to sales. What an incredible experience! Our Rep Riley Neumann was INCREDIBLE. DAYS of graciously answering our million questions online, in text & on the phone (we were calling from Canada). ~ What totally sold us on this dealership was Riley's Colour Board of Fame ... pictures that customer kids had done for him. With a display like that in a business ... the company had to have a heart, & Riley proved it. The car we bought ...
Amazing people! No pressure sales and honest employees
I want to say Tom W. did a great job accommodating to get my truck in for service in a emergency situation. Had a coil pack fail on the #4 cylinder which rendered the truck non operational. He told me they were about a week out for service but would do whatever he could to try to get it done. To my surprise he was able to get my truck back to me the same day! Awesome Job!
Needed a oil change, they got me in right away , I asked how I can use my Chevrolet points , they jumped right on it , that helped alot to pay for my oil change , thank you all very much
Steve was very helpful and I would ask for him the next time I need service. Thanks for providing a shuttle service to take me to and from Port Susan,
Easy, quick, had the car I wanted at a great price.
had a problem with a oil drip and they cleaned it up . Also my anti theft light came on and it wouldn't start and Jason and his team magically fixed the problem. Thanks to him and his crew.
The service was great!
Surprisingly, great selection for dealerships being sold out right now
Andrew Smith gave us great customer service and Susan was extremely helpful with the paperwork... over excellent job. Shiut to Matt also
Service greeting with Tom was perfect. Couldn't ask for anything better. He was able to check me in timely. Provided an ETA and made sure all issues were being addressed. The service dept. provided fast efficient service. Work was completed sooner than expected.
Great customer service from people I met onsite.. Salesman that I spoke on the phone prior to coming did talk way too much, and didn't provide much useful info other than being annoying... Good thing he was out of office when I came in.. lol. Saved me like 1 hour I bet, listening to him.
Couldn't be more pleased with ordering a new truck from Riley here. He made it sooo easy for me. Super pleased with the entire process so far. Highly recommend going here and talking to him. Thx
My experience was 100% good! The service was fast, thorough and was reasonably price.
Drew, James and everyone were so nice and they helped me make sure my purchase was just right. I sent the quote on the build to 3 dealerships, Drew called first, the second called a week later, basically told me it was impossible to get this car and then continued to try to sell me used versions of the make and model I wanted but not with the bells and whistles I wanted and the third never contacted me. Not impossible because she's parked right out front. Thanks Drew, James and team. Early bird gets the worm.
On Saturday, April 04, 2022, I bought 2022 Chevrolet Bolt EUV. Excellent Service by Riley A. Neuman and Team. Recommended.
This service department is wonderful to deal with! Jason kept me informed about my car and Spencer was terrific taking me home after drop off and picking me up to get me back to pick up my car.
Tom helped get my custom truck to the right mechanic for work, rear end no longer leaks. Thanks!
I have been coming to your dealership for many years. I can't say I've ever been disappointed. The staff is always friendly and professional. I did see several faces that were new to me this time. Thank You and keep up the good work,
You want your vehicle fixed correctly the first time. There are closer Chevy dealerships, but I go the extra mile to have my truck serviced here.
My experience is quite delightful state-of-the-art vending machines free water and a lot of smiles.😁
They sell cars and stuff
It was great to get my rig back to be serviced quickly and I was out of there and off to work in less time than initially quoted! The staff is friendly and hospitable.
Ease of appointment. Clearly explained issue and fixed. In and out in an hour
Best
Great, very helpful
It was pleasant. I came in for a lube oil and filter.
Customer service I received was excellent, friendly caring staff.
The staff in the service was wonderful, thank you for your help Steve.
We had the easiest and stress free car purchasing experience at Dwayne Chevrolet! Hands down excellent service in each department! We traded in our suv for a really nice pick up and we’re treated top notch! We had Riley as a sales associate and he is a gem! He made sure everything was perfect for us right down to the last detail! We are grateful!!
No wait and no appointment. Very friendly and fast.
Honestly I've never been treated better from a Dealership. The salesman Riley N. And the Manager James K. Have treated me like there number 1 priority. Many issues had presented themselves with my new Car Order. However even though frustrating at times during a long wait time, and some unfortunate mishaps during shipping, they ensured everything was corrected 100%. I can't speak highly enough about these gentlemen. So much to the point where I've decided to make them my only dealership of choice. And reccomend them to all my friends and family. Couldn't be more grateful for these ...
This was our third dealership car but only the second car we bought from Dwayne Lanes. Our only regret was we didn't buy all three from Dwayne Lanes. This time, just like the first, your team took the time to learn why we were looking for a car as well as what we needed in that car. Then you found the car and made it work within our budget. James and Conrad we are so appreciative and we are very very happy.
Warm waiting room on a cold day! Indoor drop off of vehicle is a nice perk as well.
Always helpful and accommodating
Great salesman. I dealt with Robert. There was a slight hiccup with the scheduled maintenance being done on the vehicle I purchased. The manager got in contact with me and made everything right. Great communication and customer service.
Salesman Robert was great to deal with. There was a slight miscommunication with the maintenance scheduled to be done on the truck I purchased. The manager made contact with me and we got everything worked out. This is a great dealership that I will recommend to others and I look forward to dealing with them again if I purchase other vehicles in the future.
Jason in the service department was amazing. He did a great job! Working tirelessly and while short staffed and way behind. We really appreciate the quick service
Prompt and courteous service, clean facilities
Good service. Bring back the courtesy car wash and loaner car please.
Friendly, efficient, and a pleasant place to wait.
Fast, easy, nice folks.
Thank you for how I take care of my truck. It meant a lot to here that from the person I delt with
Great experiences here so far in the service department. Jason has been great to work with.
Always friendly, communicates well and hears my needs as a customer. Always communicates when something is important or necessary.
Steve was very helpful and Jeff the man that drove me home and picked me up was very pleasant to talk with . all in all a very good experience
Service department employees are processional, courteous and keeps customers informed on the status of their car, enjoyed the visit.
I haven't been there for over 2 years. Update: I just had my 2004 Duramax serviced. Had tons of work done Steve H was my service writer. Amazing job from everyone there. Tons of work done. Very happy with everything. They rebuilt my front-end, serviced all the fluids, repair lugs, door latches, shift linkage and some other sensors. Truck runs much better and handles like new again. Everyone there was very helpful and accommodating. Service Department is awesome. "You get what you pay for" and I got a whole lot.
Excellent service, prices and the friendliest, kindest people you could ask for.
Service writer was friendly and professional and listen too me
Great bunch of guys that work here thanks guys from Tim the truck man
I work there
Thanks for the help on checking my ac on and getting it working.
Steve was amazing! Easy to deal with, friendly, and was great keeping me up the date with the progress of my vehicle
Very easy & thorough!
good
The experience was great. Good communication from star to finish.
I dropped in for an oil change and they got me in right away. Also rotated my tires and changed filters for me. Quick and efficient!
Oil change, the very best service ever!
We have bought several vehicles over the yrs from Chris Brookhysher. He is the reason I bought this suv. I knew he was the best and I trusted him.
Look, i drive a Chevrolet, when you drive a computerized vehicle out of warranty dependent on the dealer to make that computer work again because you dared buy a remake part made in china thru auto zone & it freaked out the artifical intelligence, blowing up your ignition, you DONT give them 4 stars or less. You drop your car off, get a rental, come back, pay your $200, say thankyou, & give them 5 stars when google asks.
Nice team in service department.
The staff was friendly and helpful. Since I had to wait there for my servicing I was in the waiting area for an hour and a half. It was accommodating and comfortable with free tea and coffee, a sink to wash my hands before eating chips from the vending machine, and plenty of seating and side tables with a big tv. Good stuff.
My vehicle needed an oil change and a part ordered for a recall.
The place was very clean and the parts guy was awesome, he shared some great information, and cleared up the confusion about a dash cluster bulb issue I had.
polite professional, that is all you can ask
Usually an okay experience getting my oil changed here. They have quick service. They used to offer complimentary wash and vacuum but its paused during pandemic.
Robert Lund was a great guy to work with and is very personable. Go see him if you are looking for a car, truck or jeep.
Parts department was very helpful.
Excellent experience! Robert was kind and easy to work with. He knew the vehicle well that we were interested and answered all our questions. We could tell Dwayne lane cared about all their vehicles. They were all extremely clean and well maintained. I would highly recommend Robert with Dwayne lane!
We took our terrain in because there was grease on the side of my car. Did not know if we had a bad seal or what. They went above and beyond to show us that there was no leaks that would throw grease on my car. But they did tell us about the back brakes and they would have to be replaced so. The experience over all with Jason was professional. I do have to give a shout out to Robert he was the one that sold my car to us. He was kind and understanding and very pleasant to ...
" I've purchased three cars from you guys. Kyle Norton has been my sales guy throughout and I just wanted to say, I am not the easiest customer and usually sales people rub me wrong, but Kyle has been awesome. He answers the phone and emails fast and he takes care of stuff right away. He is an excellent person. Marc and Kelli "
One of the best experiences I've had with a dealer. Go see Riley Neumann if you're in the market for a vehicle! He was super cool down to earth guy and answered all my questions (and I had a few). Got a great deal on a great car.
Nick did a really good job on taking care of my car when it went in for a oil change. i would recommend dwayne lanes for any services that you need. go in and ask for nick. he is real cute and he will help you out with anything.
I took my spark into Blade Chevrolet for the free oil change I told her that the interior light quit working. She told me that she would see about fixing the light. When I came back for the car it was ready and she said they didn't have time to check the light. The lady at the counter was polite but I felt like I was imposing on her time. I left there and drove down to Dwayne lanes Chevrolet in Arlington When the service manager came out and greeted me I told him about the light and he ...
Amazing service Norm, Eric, and Robin help make my dream of owning a new car a reality. Took the time to get me the best rate and best price I could. I will be back, Authenticity at its best!
They offer excellent hospitality, great customer service, and made me feel important in what I was looking for and made sure that my selection is what I wanted.
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