Customer Testimonials
Great people to work with when looking at/buying a car. Very friendly and knowledgeable. Best experience I’ve ever had at a dealership!
Came in not sure what we were needing. Had a clue but wasn’t 100% sure. Manager Matt and Salesman Kyle pointed us in the right direction didn’t sugar coat, and made sure we were leaving with the right car! DWAYNE LANE’S CHEVY ROCKS!!
Kyle has been extremely helpful in getting me into an other vehicle. 2026 Chevy truck thanks
Big thanks to the sales staff for taking care of me!
Kyle and Matt were great and easy to work with
Always provided with great service, friendly staff, and an overall exceptional automotive experience. Highly recommend this dealership. 10 out 10
Awesome service, super helpful Glad i stopped by Thanks to Steve and the team in service department 👍
Quick, fast, and super friendly! Will be coming here now for all my vehicle services
Kyle and the team at Dwayne Lanes of Arlington were exceptional.
Spencer is the best. Thanks for taking such great care of the purchase of my new car.
Was quickly greeted by Noah Settles, and made myself comfortable in their showroom. He was very helpful, insightful, and wasn't pushy in the slightest. He worked out a great deal with me on a new truck, helped me out with the trade-in I owed money on, and made it was the smoothest buying experience I have ever had at a dealership.
We were in the market for a new Tahoe. We went browsing at Dwayne Lanes Chevrolet in Arlington, WA and Spencer Armijo came out to talk with us. He was very friendly, knowledgeable and not pushy. He took his time and made us feel comfortable and answered all questions we had. I highly recommend him if you need a car salesman!
The gentleman that waited on my to Steve e my car was knowledgeable and made sure I knew what he was talking about
Steve did a great job - very helpful
Steve Klemann served me today. He was very thorough and helpful. Very good experience
Shawn V in service provided exceptional service. Communicative and professional throughout the repair process.
I worked with Kyle Rauh- he was excellent! Thank you for being so easy to work with!!
I live in Southern California and found a vehicle I really liked at Dwayne Lane’s Arlington Chevrolet. Since I was purchasing the car online and couldn’t see it in person, I had a lot of questions and needed detailed information before making my decision.
Spencer and the rest of the team were extremely patient, professional, and helpful throughout the entire process. They answered all of my questions and made purchasing a vehicle from out of state much easier than I expected.
I also mentioned that I was hoping to receive the car in time for an upcoming road ... Read More Google - Oct 5, 2026
Got daughters car in for some warranty work. Great group to work with and they were very thorough with not only the work, but making sure all updates were done throughout the vehicle.
Spencer was so nice to work with and very informative and patient . We had a great experience buying our new car from him .
Very friendly. Very professional. Hassle free and honest. Definitely recommend coming here for a vehicle.
Michael, the salesman did not pressure me or push me into anything. Was cool and friendly and supportive. My best friend found a car and suggested it from their site. I was leaning towards a complete different idea but after testing the car she recommended and it was basically everything I was looking for it. I had to get it plus it being newer yet cost less than the other cars I was looking at.
Shawn was great with the transmission work. He kept a major repair from turning into a headache and stayed consistent with communication throughout the process. The important details were covered, questions were addressed without a lot of back and forth, and everything moved in the right direction. Shawn showed good judgment and solid follow through from beginning to end.
Went in for a turn signal bulb 2 years ago. Have received over 500 emails since then. 2 emails a day for the past 2 years trying to get me to trade my vehicle in. Nope! Stop sending me spam!
Great customer service 👍 oil change and tire rotation.
Awesome Experience. Jaime,Matt,Micheal and Shannon were very professional and helped us out greatly. I will definitely be purchasing my vehicles from here on out
I would seriously steer clear of Dwayne Lane if you’re looking for your next vehicle.
A close family member bought a certified pre-owned GMC truck from them, and it has been nothing but problems. Within a few months, the transmission completely failed and he was without a vehicle for over a month. They rebuilt the transmission, only for the engine to completely fail about a month later.
Now, the transmission they rebuilt has failed AGAIN.
This guy is a single dad with a young child and he’s constantly dealing with his truck breaking down, getting stranded, and having ... Read More Google - Aug 17, 2026
⭐ 1 Star
Extremely disappointed with this dealership. I purchased my truck from them as a GM Certified Pre-Owned vehicle, and I have had major mechanical issues ever since.
This is now going to be my SECOND transmission replacement, and I have already had to receive a rebuilt engine. At this point, I have serious concerns about the quality of the replacement/rebuilt components being put into these vehicles. In my experience, GM is essentially rebuilding these major components and putting them back into trucks, only for them to fail again.
I contacted GM regarding the issues, and they have opened cases ... Read More Google - Aug 17, 2026
Jaime was an amazing salesman. He was cool, chill, and overall just a great dude. I bought a spectacular car and got an amazing deal off it. If you want a great car for a great deal this is the place for that.
Great work, good experience and great customer service. Thank you!!
Everyone was great. So fast and efficient. I brought my Tahoe in for a recall. It only took an hour and a half. I expect & was prepared to be there all day.
GREAT STAFF
Pathetic backyard back country way of doing business from sales to service!!!! Sold me a lemon of a 26 EV Equinox RS, couldn’t even recharge my EV or wash it after having it for 5 days. Demanded their loaner vehicle even though their service tech alleged (they were not able to replicate my failed glitchy infotainment/telematics system.
RESPONSE TO DWAYNE LANE’s IS BLAH BLAH BLAH BLAH BLAH BLAH.
If you all would just spin your lame excuses and all the effort you put into defending every bad review on Google, and may I add all due to your notoriously ... Read More Google - Jul 17, 2026
Everyone was fantastic! From my first call with Matt, to working with Kyle, completing the paperwork with Shannon, and finally taking delivery with Kyle and Scott, the General Manager, the entire experience was exceptional. Everyone was friendly, professional, and never once made me feel pressured. Kyle made the delivery of the vehicle special and took the time to ensure everything was perfect. Spencer & Noah were also so polite and helpful!! The buying process was smooth from start to finish, and I couldn’t be happier with my experience. Highly recommend!
Great service and excellent staff, 10 stars for Abby. Extremely efficient and helpful in setting up appointments and keeping me informed on the progress.
I worked with Noah to buy a 2024 Dodge Durango on my way out of town, the day before the 4th of July. I let him know I had a time limit, so everyone worked together to make sure whole process was quick and straight forward. It's a very big, nice clean place, but operates like a small family business. Everyone on staff felt honest and down to earth. The vibe was relaxed, respectful, friendly, and pressure-free. I will definitely be back to Noah for any car purchases for the family!
Love the people in the shop. Never disappoint me.
Great experience with Kyle and the whole staff. Love my new Chevy...Thank you for sending my brother his referral check. Debbie Dardanelli
riley and shannon was amazing.. had a bad experience at kendall in marysville so coming to dwayne lanes was such a smooth process and didn’t rush any paper work! love love love them 🫶🏼
I brought my 2017 GMC Sierra Truck for simple troubleshooting of coolant system (not registering). So could either be the sensor or the thermostat. After 3 hours ($ 210 charge) of troubleshooting, they told me I needed a new thermostat which they didn't change and wanted another $400 to do that. They could have told me that when they found the thermostat was sticking and I would have had them change it then. I told this to the Service Manager (Parker) and got no apologies and only said that his technicians work off of COMMISSION. So, I purchased new thermostat myself and it took ... Read More Google - Jun 16, 2026
Bought a 2019 Colorado with 39,000 miles here and my transmission is shuddering and mis shifting and shifting clunky. The tech couldn’t replicate any of my issues and the advisor said she would get back to me with options and I never heard back from them. Pretty frustrating when your vehicle is under warranty warranty and you can’t get help getting it fixed…
I was pleased with the Service Professional, the work completed on my vehicle, and the timeliness of having my car returned to me.
Great sales experience from start to finish. The staff was knowledgeable, friendly, and never pushy or aggressive. They took the time to answer questions, explain options clearly, and made the whole process comfortable and easy. Overall, excellent customer service and a pleasure to work with.
Great job in negotiating the sale of my new truck!
Great experience, simple process. We knew what vehicle we wanted and worked with Dwayne Lane's Arlington Chevrolet to make sure they had it in stock, handle as much of the transaction remotely so the in-dealership portion would be quick, and decided to buy from them. The sales team was not pushy and the finance manager was knowledgeable and helpful. It never felt like a hard sell (maybe because we knew what we were going to buy) and they were easy to deal with. We would definitely do business with the Dwayne Lane team again!
From the start with our sales rep Spencer and GM Scott all the way through to financing with Shannon. This was the best car purchasing experience my wife and I have ever experienced. You should be proud Tom. This is 5 star all the way
Shared carfax review of Corvette Z06 oil and filter replacement. My front lip did have a piece broken and was scraped up a bit but it was not hanging down and dragging on the ground like it was when I got it back from them. They just want to say it was noted that it was damaged. But now I had to removed because it was just hanging from the bumper and damaged way worse. It was 3m double sticky taped and screwed to the bumper. They ripped it off and used the excuse it already had some damage. Yeah ... Read More Google - Apr 24, 2026
Thank you for the quick turnaround Abby and Chloe!
kyle was very helpful and made it super easy to get in a car super happy with the service
I’m extremely disappointed with the service I received. I brought my 2022 Chevy Colorado in for a routine oil change and tire rotation. While my truck was being serviced, I received a call from the young lady working the front desk saying they could not find the wheel lug nut key needed to remove the locking lug nuts. I specifically told them that the key was located in the glove box, inside the clear plastic bag with the owner’s manual.
When I returned to pick up my truck, I was informed they did not perform the tire rotation because ... Read More Google - Mar 16, 2026
Scheduling an appointment is easy. That was the only thing good. Which was made on 3-3 for a Saturday appointment.
In the appointment I mentioned an Airconditioning leak.
When I brought the car in, I was told that they were full and might not get to my vehicle till Monday as the techs were busy. This was a 930 on Saturday, and I had an appointment. No call or followup on Saturday. Then on Monday at 730, I was told my A/C coolant was low and it needed recharging. That was unacceptable, as I had mentioned to the intake person on ... Read More Google - Mar 12, 2026
Horrible service, I dropped off my car nearly a week ago and was told it'd be done the next day. A week later, calling back EVERY DAY And EVERY day they tell me "Tomorrow". I finally called again today, to be told I can't even pick my car up? And it HASNT EVEN BEEN STARTED YET? No technician has been assigned according to the person on the phone. They keep my car, don't do anything to it, and just lie lie lie. Please avoid taking your car here, the chevy dealer in marysville is SO ... Read More Google - Mar 7, 2026
Mechanical Negligence and Delays – A Year-Long Nightmare
TL;DR: Dwayne Lane’s Chevrolet held our car for an entire year, returning it in worse shape every time. They ignored authorized work until they successfully "killed the clock" on our warranties, abandoning a loyal Buick family of six and leaving us with a $10,500 repair bill for their negligence. Do not trust this service department with your car.
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I am writing this to warn any families—especially large households like ours—to stay far away from the service department at Dwayne Lane’s Arlington Chevrolet. We have been loyal ... Read More Google - Feb 20, 2026
Made an appointment for Tuesday to have my vehicle serviced...dropped it off on Monday afternoon...tried getting some updates on Tuesday & got nothing...today is Wednesday & I still didn't get any type of update...drove back to see for myself what's going on, only to find out it hasn't even looked at it.
I won't be returning or recommending this dealership.
Dear Owner,
Thank you for responding to my review. There is a misunderstanding here...it seems you reassigned my vehicle to someone else after U posted my review. It has been cleared ... Read More Google - Feb 11, 2026
The people I worked with were very nice. However I don't know why I had to drive 7 hours to pick up a car. I have been told by numerous people they could have done a dealer exchange. It was so far to go and I didn't pay attention to how the car works because I had to hurry to get home.
Quite literally the worst communication from a service dept ever. Good luck getting somebody to answer the phone, check their voicemails, or return the call back they told you 15 different times. They had my truck for 2 and a half months and the day after I got it back my engine light turned back on. Not impressed after paying almost 3k. If you want ANY updates, maybe try calling 3 times in a row and you might POSSIBLY get an answer.
The service representative was very helpful when booking us, but the follow-up communication was terrible. We had to call every day to see the status of the diagnostic activity. After three days, they finally informed us that we required a very expensive repair, but offered no suggestions on alternatives to the possible repair or an opportunity to purchase a new vehicle. Very dissapointing and frustrating experience.
Please call, I have a question about my 2023 recall already being completed in Canada
Can’t believe that they charge a 3% surcharge for using my credit card for service.
I Purchased/ordered hard bed cover thru the parts department. Service department them installed bedcover. I was told it could take up to 4 hrs. Took less time. Only about an hr. I'm very pleased on how it looks on my truck!!! Thank you!!!
Beware potential customers of this auto dealership - Recently we purchased a vehicle from them. The sale of this vehicle went fine. The problem is with the finance department. After the completion of the sale this dealership owed us money, which they acknowledged and said a check would be mailed to us. I told the salesman we worked with that I wanted this check mailed to us on Tuesday, March 11. The check was not mailed that day. Yesterday I spoke with Riley in the finance department. He confirmed this check was ready to mail to us. I told him I ... Read More Google - Mar 15, 2025
Spent over 14,000 dollars on my 2013 Verano and got it back with a dead battery. Had to take it to another mechanic who found the alternator failing. Spent more money on fixing the alternator and all connections to the new battery that I had to buy.
Nice to deal with. This is my 3rd vehicle purchased from Dwane lanes. Will purchase here again.
My extended warranty was 30 miles over its expiration. Tom refused to make an exception to cover the $913.23 expense to replace the ECT sensor and thermostat on my Denali. He stated, "That's not my problem." It was a very disappointing experience.
Found a great vehicle for a great price, Kyle is a great employee, also shout out to the sales manger and finance. Out standing service
Used to love coming here, Jason in the service department was wonderful, exceptional service. If you want good service go anywhere else. I brought my car in for an oil change they tore my car apart without giving warning of the time it would be apart. Now 5 days later they can't even provide me with a car that will seat my children safely. They are unable to provide an estimate for my car to be ready because they don't have a mechanic available to put it together.
Used to love coming here, Jason in the service department was wonderful, exceptional service. If you want good service go anywhere else. I brought my car in for an oil change they tore my car apart without giving warning of the time it would be apart. Now 5 days later they can't even provide me with a car that will seat my children safely. They are unable to provide an estimate for my car to be ready because they don't have a mechanic available to put it together.
Had a great experience and will definitely go through them again. Thanks Kyle for all your help.
I bought a 2017 GMC Sierra from here on 10/24. I had to drive to Missouri for emergency family reasons on 11/21 and the truck left me stranded in the middle of nowhere in South Dakota. I had to tow my truck to the nearest dealer, and also spend $1,000 to get a U-haul, just to finish my travel. I called them about compensation for all of this, and couldn’t even get a call back from the sales manager. Then, the sales manager pushed me off and told me to call my warranty company. This shouldn’t even be going through MY warranty. ... Read More DealerRater - Dec 13, 2024
Service is top notch. My issue is with your policy of having a 3 percent surcharge for paying with a credit card. I had over $5000.00 worth of parts, Labor and tax to my truck which i was willing to pay. I went to pay my bill and was told that there was an additional 3 percent surcharge for using a credit card. This upset me and feel it is just away to squeeze more money out of your customers. My credit card company already charges an interest rate for using the card. My truck is out of warranty and i will no ... Read More Google - Nov 26, 2024
Solid team, no shenanigans, reasonable deal, Honest!! Shawn (sales) was great, Matt sales manager worked out a balanced deal on the trade in. Paperwork smooth but lots of it. This is my 3rd vehicle from Dwayne Lanes Arlington, smooth, crisp, family oriented, great service team, Darren Rocks
Best deals on all trucks. They are willing to work with you and not just make a sale but make a deal. Friendly and helpful people.
Arlington Chevrolet has been an excellent place to do business. I bought my current car 8 years ago and have gotten nothing but great service from you. I can usually get an appointment on reasonably short notice and I have not had to worry about overnight transportation. Thank you.
I recently purchased a 2024 Chevrolet Equinox EV 3RS from Dwayne Lane's Chevrolet, and the experience was outstanding! The staff demonstrated exceptional professionalism, greeting me warmly and making sure all my needs were met from the start. They maintained a high level of courtesy and respect throughout the entire process.
I was impressed by how quickly everything was handled. The transaction was smooth and efficient, and I never felt like my time was being wasted. Despite the fast pace, the team was thorough and ensured all details were addressed.
What truly stood out was the wealth of information they provided. ... Read More DealerRater - Sep 12, 2024
This is not my first purchase experience with Dwayne lanes Arlington dealership. I have also referred others to you.
Out dated sales tactics and hard sell. Trying to give me a low ball amount for my trade in. Added fees and extras that weren't necessary. Made me wait around for an hour that wasn't needed.
Bought a car back in November, I purchased the car at night time (I should’ve not ) a few weeks later I rode in the back to only notice the car was super dirty with lots of stains. I took it to a detailing shop and they told me the previous owners must’ve had dogs and smoked in the car !!!! I contacted the dealership to see if at least they could pay for the detailing or maybe clean it again since it didn’t come off the first time. The only thing they did was vacum the car!!! Worse ... Read More Google - Jul 23, 2024
This is the worst experiences I've ever encountered. The staff has no care for the customer only $$ in their pocket
Been using them for oil change service for the past 3 years and always have to check after their work. Once they forgot to secure hood rod and I drove off with it dangling, realized after few days when heard it scratching ground. Could have damage something. Another instance was they cracked plastic front engine splash shield and denied doing that… please check every time after their work and even to the point oil if it was actually replaced.
I dropped my car off on a Monday and was told by staff that I can have my car seen by the end of the week. I call on a Saturday and not to my knowledge my car had apearantly been checked, cleared and ready for pickup days before. A person who sounded to be female answers the phone. I tell her who I am and the car that I own. She replies without checking her notes or system information "Her Advisors were not in for the day and that I would have to call back on Monday, have ... Read More Google - Jun 13, 2024
Parker in the service department was very friendly. He contacted me the day before to confirm my appointment. The service was fast. The check in was quick. The time he estimated that the service would take was spot on.
They provided great customer care and I found them to be a trustworthy dealer. No surprises during the buying process.
Great people to deal with. Very highly recommended for future customers. Very clean dealership. Wonderful
Much better than any of the local dealerships and worth the trip to Arlington. These folks take care of you and make sure you get the vehicle that you want. I went to Dwayne Lane for a GM certified 2 year old 2022 Chevy Colorado in fantastic condition and I could not be happier. Chris Brookhyser was great to work with and was there for every step of the way. DL also uses several banking institutions to get you the best financing deal. Definitely worth the trip!
Darren was amazing, he truly cares about his costumes. He was very helpful and kept me updated. The sub contractor used is horrible and very poor quality of work. I'm not satisfied with how my truck looked once I picked it up then to really see the sloppy work they did is very irritating. On top of it the sub contractor got very comfortable with my truck, had messed with the settings and went through my truck. That makes me concerned for how they drove it to Everett and back.
Sales is awesome however service is a scam. . They lost my brand new truck then accused me of taking it. Then found it a hour later. Then next visit gave my parts to another customer after waiting months. Then had oil change an our oil leaked out . The GM said oh well we all make mistakes. I agree but repeatedly is bad. DO NOT get your vehicle serviced. Oh they cannot wash your car.
Chris my salesman was excellent to work with.. My purchase was unusual as I was replacing my last truck I got there and waiting for my insurance payoff. Jake in finance was great to work with also helped me with answers to my questions on getting my SUV. My new Equinox is a great SUV and this is my 5th purchase from Dwayne Lanes over the years.