Customer Testimonials
Thank you for how I take care of my truck. It meant a lot to here that from the person I delt with
Great experiences here so far in the service department. Jason has been great to work with.
Always friendly, communicates well and hears my needs as a customer. Always communicates when something is important or necessary.
Steve was very helpful and Jeff the man that drove me home and picked me up was very pleasant to talk with . all in all a very good experience
Service department employees are processional, courteous and keeps customers informed on the status of their car, enjoyed the visit.
Excellent service, prices and the friendliest, kindest people you could ask for.
Service writer was friendly and professional and listen too me
Great bunch of guys that work here thanks guys from Tim the truck man
I work there
Thanks for the help on checking my ac on and getting it working.
Steve was amazing! Easy to deal with, friendly, and was great keeping me up the date with the progress of my vehicle
Very easy & thorough!
good
The experience was great. Good communication from star to finish.
I dropped in for an oil change and they got me in right away. Also rotated my tires and changed filters for me. Quick and efficient!
Oil change, the very best service ever!
We have bought several vehicles over the yrs from Chris Brookhysher. He is the reason I bought this suv. I knew he was the best and I trusted him.
Look, i drive a Chevrolet, when you drive a computerized vehicle out of warranty dependent on the dealer to make that computer work again because you dared buy a remake part made in china thru auto zone & it freaked out the artifical intelligence, blowing up your ignition, you DONT give them 4 stars or less. You drop your car off, get a rental, come back, pay your $200, say thankyou, & give them 5 stars when google asks.
Nice team in service department.
The staff was friendly and helpful. Since I had to wait there for my servicing I was in the waiting area for an hour and a half. It was accommodating and comfortable with free tea and coffee, a sink to wash my hands before eating chips from the vending machine, and plenty of seating and side tables with a big tv. Good stuff.
My vehicle needed an oil change and a part ordered for a recall.
The place was very clean and the parts guy was awesome, he shared some great information, and cleared up the confusion about a dash cluster bulb issue I had.
polite professional, that is all you can ask
Usually an okay experience getting my oil changed here. They have quick service. They used to offer complimentary wash and vacuum but its paused during pandemic.
Robert Lund was a great guy to work with and is very personable. Go see him if you are looking for a car, truck or jeep.
Parts department was very helpful.
Excellent experience! Robert was kind and easy to work with. He knew the vehicle well that we were interested and answered all our questions. We could tell Dwayne lane cared about all their vehicles. They were all extremely clean and well maintained. I would highly recommend Robert with Dwayne lane!
We took our terrain in because there was grease on the side of my car. Did not know if we had a bad seal or what. They went above and beyond to show us that there was no leaks that would throw grease on my car. But they did tell us about the back brakes and they would have to be replaced so. The experience over all with Jason was professional. I do have to give a shout out to Robert he was the one that sold my car to us. He was kind and understanding and very pleasant to ...
Robert Lund helped us get into a new truck. He was absolutely amazing! Best car buying experience I have had. Thank you so much!!
They started on vehicle shortly after dropping it off and finished in a timely manner. Service advisor was very helpful.
As always a great service and good care of Clients
My son took his suburban in for repair and we had to deal with CarShield. Jason in the service center was awesome, being the go between with them. It took 3 weeks for Carshiled to make a decision, and Jason stayed on top of it. Great communication with my son. Thank you!
Good experience buying a used Tundra. I dealt with Drew in sales and he was great
It was such a pleasure to work with Matt Hughes in sales and Jacob in finance! This dealership happened to have the exact Alfa Romeo I had been eyeing for a while, so I called to schedule a test drive with Matt and was up there about 40 minutes later. Matt had the car ready when I arrived, and after 10 minutes of driving I knew I wanted to buy it. The entire process went so smoothly. I've purchased a handful of cars in the past 10 years and this was both the quickest and most enjoyable time I've had purchasing ...
I purchased a new Bolt EV from them and the experience couldn't have been better. I was very apprehensive about the learning curve, the cost and all the packages and options associated with this all-electric car. And Robert Lund and Chris set my mind at ease. It'll take awhile to fully explore all this car can do, but I'm confident I can call them with any question or problem that may arise. Not all Chevy dealerships are the same. This one definitely stands out as a winner!
Robert Lund was absolutely AMAZING! I definitely recommend him for anyone looking to purchase a vehicle. I was very specific in what I wanted and it took almost a month but Robert found my Diamond in the rough. Didn’t try to put me in something I didn’t want and we had an absolute blast together. I love my new vehicle and I will definitely be going back to him when I’m ready to buy again. Thank you so much Robert!
Friendly service department, they found my warranty info even though I didn't purchase from a Chevy dealer. The work was done in a timely manner.
On time in the door, ahead of time out the door 🙂
Wonderful people excellent to work with.
" I've purchased three cars from you guys. Kyle Norton has been my sales guy throughout and I just wanted to say, I am not the easiest customer and usually sales people rub me wrong, but Kyle has been awesome. He answers the phone and emails fast and he takes care of stuff right away. He is an excellent person. Marc and Kelli "
Excellent service
Friendly personnel, fast service and great waiting room.
Robert Lund is a phenomenal person to work with!
Drew was very helpful from the get go. I told him what I was looking to do and he did even better. I couldn’t be happier with my purchase. Big shout out to Drew and the crew at Dwayne lanes!
One of the best experiences I've had with a dealer. Go see Riley Neumann if you're in the market for a vehicle! He was super cool down to earth guy and answered all my questions (and I had a few). Got a great deal on a great car.
One of the best experiences I've had with a dealer. Go see Riley Neumann if you're in the market for a vehicle! He was super cool down to earth guy and answered all my questions (and I had a few). Got a great deal on a great car.
Was a very good experience. Went very smoothly from first contact to picking up my truck. Salesman (Riley) was great. Very knowledgeable in his job especially setting us up on all the tech things before we left the dealership. Would definitely recommend Dwayne Lane's dealership in Arlington, Wa.
They were so quick and helpful. It was by far the best experience I have ever had at a Chevy dealership during a service visit. I am definitely going to see them again for future repairs (hopefully not anytime soon).
Excellent service department.
I took my 2019 Silverado into Dwayne Lane's Chevrolet Service Department for a service check up after getting a check engine light. They were thorough on the diagnosis and they also took care of a new recall on the truck while they had it. I received a complete report on the service check up and I was in and out in a reasonable amount of time for what they did.
Social distancing is observed here... helpful staff
Friendly professional service. My truck was ready sooner than expected and even thought the original warranty had expired, they found an exception to it and completed the repair free of charge.
Friendly, clean and quick.
From starting the process online to the Dealership in person visit was EXCELLENT!
This is a new dealership with a low pressure small town feel. They have a great staff and make you feel taken care of.
I got to work with Zane while I was at Dwayne Lane’s and he was a greatly helpful and knowledgeable agent to work with! Everything went smoothly and I felt very comfortable getting my new car. I had a great experience at Dwayne Lane’s and would definitely recommend it!
This was our second vehicle purchase with Dwayne Lanes. We came back because of our first time experience with Kyle and we're thrilled to know he was still sharing hope and vehicles with customers. Kyle and team made what seemed as seemingly impossible circumstances possible. We are grateful and blessed and will be back again! Until the next vehicle!!! Merry Christmas Friends!
Great energy!!
Quick in, quick out. Everything explained well. Good well done.
Great inventory, staff, ethics, & a beautiful facility. Buy your next car here!
Very friendly and helpful. Thank you
We were so blessed by the quality and helpful service and the price and the convenience of Dwayne Lanes.
These guys were great
I was in and out pretty fast. Always get really good service here
Awesome staff and great finance folks
Great service, very kind, and helpful. Professional.
Nick did a really good job on taking care of my car when it went in for a oil change. i would recommend dwayne lanes for any services that you need. go in and ask for nick. he is real cute and he will help you out with anything.
Ask for Chris Brookhyser he will take care of you. 😁
Great service! Very impressed. Didn't hurt that my service guy, Matt, was pretty cute!! Totally on top of communication.
Jennifer, James and Kyle were all so great! They made the experience of buying a new vehicle easy and stress free. They found the vehicle my husband wanted for a good price!! Awesome experience!!
Sarah is excellent. The service provided at Dwayne Lanes Arlington Chevrolet is always excellent. It’s a dealership that I trust.
Took care of my car problem
We were traveling from out of town to purchase a truck and Kyle and James worked with us to secure the exact vehicle we wanted. They made it easy and enjoyable.
Very efficient! Clean area and the staff was awesome.
I missed the popcorn
Went as expected and was back on the road much faster than expected.
Drew was very helpful with everything I needed to get my new truck. I would definitely buy from them again awesome customer service!!
I took my spark into Blade Chevrolet for the free oil change I told her that the interior light quit working. She told me that she would see about fixing the light. When I came back for the car it was ready and she said they didn't have time to check the light. The lady at the counter was polite but I felt like I was imposing on her time. I left there and drove down to Dwayne lanes Chevrolet in Arlington When the service manager came out and greeted me I told him about the light and he ...
Amazing service Norm, Eric, and Robin help make my dream of owning a new car a reality. Took the time to get me the best rate and best price I could. I will be back, Authenticity at its best!
They offer excellent hospitality, great customer service, and made me feel important in what I was looking for and made sure that my selection is what I wanted.
I was in a tight spot to find a replacement vehicle in a hurry and Dwayne Lane's came through without the high pitch sales pressure.My sales associate Joey Delvecchio along with the other team made the process seamless. I will certainly go back to them when I purchase my next one which I hope will be a new one. Thanks guys as you made a stressful situation smooth.
Bought my 2012 Cruze in Oct 2012 over the phone basically. Called at 11am and they had what I wanted exactly. Arrived at 3pm and my car and paperwork were ready. So when I decided to trade it off after 26 months for a fully loaded diesel I called my salesman, Mark Gribbin, asked if they had one, he said yes...and I stopped in after work to find the car and paperwork ready for me AGAIN. They even added the fog lights already because it did not have them and I drive a lot in the country after dark so important for ...
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